Managed Services

Managed services are the practice of outsourcing day-to-day IT management responsibilities as a strategic method for improving operations. GFST, with its well designed infrastructure, highly trained resources and proven and time tested processes can act as a managed services provider (MSP) for your IT or Telecom Company.

Some of the key benefits of MSP are:
  • Increased operational efficiency
  • Lower costs
  • Reduced exposure to IT risk

GFST’s common managed services include but are not limited to FLM, O&M, Data Center, NOC, Applications, Databases, Power, Information Services, Supply Chain Management and Communication Services.


Operations & Maintenance(O&M)

With geographically dispersed sites, telecom operators are constantly challenged to provide ongoing Operations & Maintenance services that ensure continuous operation and minimize the downtime.

GFST's O&M services are committed to provide flexible, integrated, cost effective and responsive solutions for the telecom industry. Our highly qualified O&M teams, equipped with onsite problem solving skills and tools, meet the operators Service Level Agreement (SLA)’s for fixing unexpected site downtime.

Some of our advantages are:
  • Flexibility
  • Integration
  • Quality and Experience
  • Professionalism
  • Manpower


First Line Maintenance (FLM)

First Line Maintenance (FLM) is dedicated to ensuring problems don’t damage the level of convenience and quality of service telecom operators provide to its customers.

GFST’s FLM services enable:
  • Proactive and preventive problem resolution thereby reducing the chance of later service disruption
  • Assurance that the root cause of a problem is resolved quickly by providing enhanced information
  • Assisted remote resolution thereby delivering faster solutions
  • Increased productivity with streamlined operational procedures to simplify servicing with one point of contact
  • Effective management of costs to drive higher levels of availability for customers
  • Flexible coverage and Service Level Agreement (SLA) options, enabling tailored service coverage to achieve the desired level of availability

Data Center

IT operations are a crucial aspect of most organizational operations in the modern world. One of the main concerns is business continuity; companies rely on their information systems to run their operations. If a system becomes unavailable, company operations may be impaired or stopped completely. It is necessary to provide a reliable infrastructure for IT operations, in order to minimize any chance of disruption. Information security is also a concern, and for this reason a data center has to offer a secure environment which minimizes the chances of a security breach.

This is where GFST comes in with its data center. A data center must therefore keep high standards for assuring the integrity and functionality of its hosted computer environment. This is accomplished through redundancy of both fiber optic cables and power, which includes emergency backup power generation. GFST’s data center set and equipment may be used to:

  • Operate and manage a carrier’s telecommunication network
  • Provide data center based applications directly to the carrier’s customers
  • Provide hosted applications for a third party to provide services to their customers
  • Provide a combination of these and similar data center applications.

NOC

GFST can offer Telecom or IT companies Network Operations Center (NOC) services that is an independent and customized to enable 24/7 monitoring, escalations, event research, and remediation.

NOCs are implemented by business organizations, public utilities, universities, and government agencies that oversee complex networking environments that require little to no downtime. NOC personnel are responsible for monitoring one or many networks for certain conditions that may require special attention to avoid degraded service. Organizations may operate more than one NOC, either to manage different networks or to provide>geographic redundancy in the event of one site becoming unavailable.

GFST‘s NOC will analyze problems, perform troubleshooting, communicate with site technicians and other NOCs, and track problems through resolution. When necessary, NOCs escalate problems to the appropriate stakeholders. Primary responsibilities of our NOC personnel include but not limited to:

  • Network monitoring
  • Incident response
  • Communications management
  • Reporting

Our NOC engineers work as an extension of your team, using your tools and processes, to continuously monitor alerting dashboards, open trouble tickets, call your onsite team, or remediate and troubleshoot issues as required.

Using our NOC will enable you to grow and focus on your business, free up key personnel, increase productivity of your workforce, and offer services in the value chain which differentiate you in the marketplace.

GFST can also setup a dedicated NOC or private NOC for your organization.