E-Governance Systems

E-Governance is the application of Information and Communication Technology (ICT) for delivering government services, exchange of information communication transactions, integration of various stand-one systems and services between Government-to-Citizens (G2C), Government-to-Business(G2B), Government-to-Government( G2G) as well as back office processes and interactions within the entire government framework.

E-Governance is the public sector’s use of information and communication technologies with the aim of improving information and service delivery, encouraging citizen participation in the decision-making process and making government more accountable, transparent and effective.

Governance refers to the exercise of political, economic and administrative authority in the management of a country’s affairs, including citizens’ articulation of their interests and exercise of their legal rights and obligations.

E-Governance may be understood as the performance of this governance via the electronic medium in order to facilitate an efficient, speedy and transparent process of disseminating information to the public, and other agencies, and for performing government administration activities.

E-Governance is generally considered as a wider concept than e-government, since it can bring about a change in the way how citizens relate to governments and to each other. E-Governance can bring forth new concepts of citizenship, both in terms of citizen needs and responsibilities. Its objective is to engage, enable and empower the citizen.

The goals of e-Governance can be summarized as:
  • Improve the internal organizational processes of governments
  • Provide better information and service delivery
  • Increase government transparency in order to reduce corruption
  • Reinforce political credibility and accountability
  • Promote democratic practices through public participation and consultation
Why introduce e-Governance?

The purpose of implementing e-Governance is to enhance good governance. Good governance is generally characterized by participation, transparency and accountability. The recent advances in communication technologies and the Internet provide opportunities to transform the relationship between governments and citizens in a new way, thus contributing to the achievement of good governance goals. The use of information technology can increase the broad involvement of citizens in the process of governance at all levels by providing the possibility of on-line discussion groups and by enhancing the rapid development and effectiveness of pressure groups. Advantages for the government involve that the government may provide better service in terms of time, making governance more efficient and more effective. In addition, the transaction costs can be lowered and government services become more accessible.

The fields of implementation of e-Governance are:
  • e-administration: refers to improving of government processes and of the internal workings of the public sector with new ICT-executed information processes.
  • e-services: refers to improved delivery of public services to citizens. Some examples of interactive services are: requests for public documents, requests for legal documents and certificates, issuing permits and licenses.
  • e-democracy: implies greater and more active citizen participation and involvement enabled by ICTs in the decision-making process
Why focus on the municipal level?

Local governments are close to citizens, and constitute for many the main representation of government. The relationship of citizens and local authorities tends to be one based on proximity as the interests at stake for both parties are clearly entwined concerning issues such as public services, urban development, education, public transport, environmental concerns and local politics. It is at the local level that the impact of ICTs on the relationship between governments and citizens can be most effective.

GFST has a team of e-Governance experts and developers available to help with every field of e-Governance.