Business Process Outsourcing

Business Process Outsourcing (BPO) is a part of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. BPO is typically categorized into back office outsourcing - which includes internal business functions such as human resources or finance and accounting, and front office outsourcing - which includes customer-related services such as contact centre services.

GFST provides BPO services with its Development Center which acts as a virtual extension of your IT Company’s development teams. With sustained infrastructure investments over the years, we have created a knowledge-networked work environment from where our employees provide high quality solutions to clients. These investments enhance employee productivity and reduce engagement risk for our clients.

Our Development Center uses a multi-dimensional approach, planned to support growth and technology advancement, ensuring that the solutions we architect for our clients are built in a most productive and effective manner.

To mention a few clients, GFST has developed customized, fully integrated systems for some of the leading international firms such as Mutual of Omaha, USA and Ericsson, Sweden and leading national companies like Nepal Telecommunication, Nepal and Ncell, part of TeliaSonera, a leading European telecommunication company, and various Banking and Financial Institutions in the industry.

GFST, with its well designed infrastructure, highly trained resources, proven and time tested processes has a doubly beneficial outsourcing delivery model with a powerful value proposition for businesses looking at IT Outsourcing.